About us
Verint Consulting at a glance
Verint Consulting - driving customer behaviour, delivering business value through insightful customer management and call centre consulting.
We make our clients more successful by:
Determining customer management strategy
- Capturing, understanding and interpreting customer behaviour to build business intelligence
- Changing the way customers behave; designing interactions that encourage positive customer responses and deliver business value
- Maximising revenue potential; developing strategies to win customers, keep them and enhance their lifetime value
Maximising operational efficiency
- Identifying ideal customer management infrastructures, locations and multi-channel approaches
- Lowering operational costs and increasing efficiency; devising business models and processes to deliver lean, effective operations
- Reducing risk and uncertainty; providing validation for sound business decisions through robust methodologies and proven expertise
Evolving maximum performance
- Instilling continuous improvement by analysing and refining customer experience delivery
- Maximising workforce potential through quality management and performance review
Find out more about what we do.
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...We’ve successfully created a link between what agents do every day and the contribution they make to the business. And, as their quality scores improve, so do the business results.”
-- Dave Rumble, Sales Director, BSkyB
